Stop Letting Clients Slip Through the Cracks (and Take Control of Your Follow-Up)
I recently did a bit of an audit for a tradie client — a sparkie, actually — who came to do some maintenance around our home. Whilst he was there we started chatting about some potential future work. It was great, he quoted us on the spot through his fancy tradie app. We said we would have a think about it… and then we never heard back.
No follow-up. No check-in. Nothing.
And while we still had him in mind, life got busy (as it does) and as the work wasn't essential we just never got around to talking to him about it. Sound familiar?
When I finally had a chat with him, it became clear he wasn’t alone. The work is there. The clients are happy. But things are slipping through the cracks — not because of a lack of skill or care, but because he’s trying to do it all himself.
What’s Falling Through the Gaps?
When you’re on the tools all day and managing everything yourself, it’s easy for small things to get missed — and unfortunately, those small things can make a big difference over time.
Here’s what I often see in businesses like his:
🔹 Quotes Sent… and Forgotten
No follow-up = lost work. A quick check-in could be the difference between securing the job or leaving it on the table.
🔹 Missed Enquiries
New client calls come in while you’re up a ladder or halfway through a job. If you can’t respond quickly, they may move on. Without a system (or support) in place, you’re relying on memory and luck.
🔹 No Job Completion Follow-Up
That final check-in with a client? It’s a golden opportunity — for feedback, for a Google review, for more work down the line. But it’s often forgotten in the rush to the next job.
🔹 Past Clients Left Hanging
Maintenance or smaller jobs often don’t get booked because… well, life. A simple call or email to check in can bring in extra work and strengthen relationships.
The Fix? A Bit of Structure + the Right Support
This isn’t about making things complicated. It’s about light, practical support that keeps your business running smoothly behind the scenes.
With just a few simple systems — and a second set of hands to help — you can:
✅ Follow up on quotes without even thinking about it
✅ Make sure new enquiries are answered quickly (even if you’re mid-job)
✅ Stay connected with past clients
✅ Create a consistent, reliable experience for everyone you work with
Clients Remember the Little Things
That sparkie? He’s incredible at his trade — but like many tradies, he’s missing opportunities because the admin side isn’t running as well as it could be. And that’s where we come in.
If you’re running a great business but things are slipping behind the scenes, let’s chat.
📩 Book a free 30-min call or email: assist@tailoredvirtualsupport.co.nz
I’ll help you get your client experience back on track — no stress, no fluff, just systems that work for you.
